Privacy policy

Last Updated: September 8, 2026

SAiNT operates this store and website, including the related information, content, features, products and services provided through it (the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our Services to you.

This Privacy Policy explains how SAiNT collects, uses, stores and discloses personal information when you visit or use our website, make a purchase, communicate with us, or otherwise interact with our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information is handled as described below.

Personal Information We Collect

The personal information we collect depends on how you interact with SAiNT and may include:

Contact information, such as your name, email address, phone number, billing address and shipping address.
Order and transaction information, including products purchased, order history, returns, exchanges, cancellations and payment status.
Payment-related information, such as payment method and payment confirmation information. Payments are processed through Shopify and/or third-party payment providers, and SAiNT does not generally receive or store your complete credit or debit card details.
Account information, where customer accounts are available, including account details, preferences and settings.
Communications, including information you provide when contacting us by email, our website, social media or another communication channel.
Device and technical information, including your browser, device type, network connection, IP address and similar identifiers.
Website usage information, including how you interact with our website, products, pages and Services.

You are not required to provide personal information to us. However, if you choose not to provide information that is reasonably necessary for a particular purpose, we may be unable to process or deliver your order, respond to your enquiry, provide certain website features, or otherwise provide the requested Services.

Sensitive Information

We do not generally collect sensitive personal information.

If sensitive information is collected, we will only collect and handle it where reasonably necessary and with your consent where required, or where otherwise permitted or required by applicable law.

How We Collect Personal Information

We may collect personal information:

directly from you when you place an order, create an account, contact us, subscribe to communications or otherwise provide information to us;
automatically when you access or use our website, including through cookies and similar technologies;
from Shopify and service providers that assist us in operating our store;
from payment, fulfilment, delivery, marketing, analytics and other service providers; and
from other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use personal information to:

Provide and Manage Our Services

We use personal information to:

process and fulfil orders;
process payments;
arrange shipping and delivery;
process returns, exchanges and refunds;
provide order and account notifications;
manage customer accounts;
respond to customer enquiries;
maintain records of transactions; and
provide and improve our products and Services.

Communicate With You

We may use your information to respond to questions, provide customer support, communicate about orders and maintain our relationship with you.

Marketing and Promotions

Where permitted by law and where the required consent has been obtained, we may use your contact information to send marketing or promotional communications about SAiNT, including new releases, offers and other updates.

You can unsubscribe from promotional emails at any time using the unsubscribe option included in our marketing communications.

Unsubscribing from marketing communications will not prevent us from sending necessary non-promotional communications relating to your orders, account or transactions.

Improve Our Website and Customer Experience

We may use information about how customers interact with our website to understand customer preferences, improve our products and Services, analyse website performance and personalise aspects of the shopping experience.

Security and Fraud Prevention

We may use personal information to:

verify transactions;
detect, investigate and prevent fraudulent or unauthorised activity;
protect our customers, website and business;
maintain the security of our Services; and
enforce our Terms & Conditions and other policies.

Legal and Regulatory Purposes

We may use or disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, legal processes or government requests, or to establish, exercise or defend legal rights.

Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve performance and, where applicable, assist with advertising and marketing.

Some of these technologies may be provided by Shopify or other third-party services.

You may be able to control certain cookies through your browser settings or the privacy controls made available through our website. Disabling some cookies may affect how certain features of the website operate.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate SAiNT and provide our Services.

This may include disclosure to:

Shopify, which hosts and powers our online store;
payment providers that process customer payments;
shipping and delivery providers that deliver customer orders;
technology and website service providers;
analytics providers that help us understand website activity;
marketing and advertising providers, where applicable;
professional advisers where reasonably necessary; and
government agencies, regulators, courts or other parties where required or permitted by law.

We may also disclose information where you specifically request or consent to the disclosure.

If SAiNT undergoes a sale, restructuring, merger or similar business transaction in the future, personal information may be transferred as part of that transaction where permitted by law.

We do not sell customer personal information in the ordinary meaning of selling personal information for money.

Relationship With Shopify

Our Services are hosted and powered by Shopify.

Shopify collects and processes certain personal information about your access to and use of our store in order to provide its ecommerce services and functionality.

Information you provide through our website may therefore be transmitted to and processed by Shopify and its service providers.

In some circumstances, Shopify may process personal information for its own purposes or to provide enhanced Shopify features. Shopify's handling of personal information in those circumstances is governed by Shopify's own privacy policies.

You can learn more about how Shopify processes personal information through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Overseas Processing and Disclosure

Because SAiNT uses Shopify and other online service providers, your personal information may be stored, processed or disclosed outside Australia.

In particular, Shopify states that personal information relating to users in Australia and the Asia-Pacific region is received by its Singapore entity and may be transferred to Shopify locations and service providers in other countries, including Canada and the United States.

Other service providers used by SAiNT may also process information overseas. The countries involved may change depending on the providers and services we use.

Where required by applicable law, we will take reasonable steps in relation to overseas disclosures and the protection of personal information.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or other external services.

SAiNT does not control the privacy, security or content of third-party websites and is not responsible for their independent privacy practices.

If you follow a link to another website or service, we recommend reviewing that provider's privacy policy before providing personal information.

Children's Privacy

Our Services are intended for a general retail audience and are not specifically directed at children.

We do not knowingly seek to collect personal information from children who are not legally able to provide that information or enter into transactions without appropriate consent.

If you are a parent or guardian and believe a child has provided personal information to SAiNT inappropriately, please contact us so we can review the matter and take appropriate action.

Security of Your Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

We also rely on Shopify and other service providers to maintain appropriate technical and organisational security measures for the systems they operate.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to contain, investigate and respond to the breach.

Where applicable law requires notification of a data breach, we will take appropriate steps to notify affected individuals and the relevant regulatory authority.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

provide our Services;
maintain transaction and business records;
fulfil legal, tax or regulatory requirements;
resolve disputes;
prevent fraud; and
enforce our agreements and policies.

When personal information is no longer reasonably required, it may be deleted, destroyed or de-identified where appropriate and subject to applicable legal requirements.

Accessing or Correcting Your Information

Depending on applicable law and the circumstances, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

You can make a request by contacting us using the details provided below.

We may need to verify your identity before providing access to or making changes to personal information.

In some circumstances, applicable law may permit or require us to refuse a request. If this occurs, we will provide an explanation where required.

Marketing Preferences

You may opt out of receiving promotional emails from SAiNT at any time by using the unsubscribe link contained in the communication.

Where applicable, marketing communications will be sent in accordance with Australian requirements relating to commercial electronic messages.

You may still receive communications that are necessary to complete or administer an order, transaction or customer service request.

Privacy Complaints

If you have a concern or complaint regarding how SAiNT has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will acknowledge and investigate privacy complaints within a reasonable period and aim to respond within 30 days. If additional time is reasonably required, we will let you know where appropriate.

Where Australian privacy legislation applies to SAiNT, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with how your privacy concern has been handled.

Your Rights Under Applicable Law

Privacy rights vary depending on where you live and the laws that apply to you and to SAiNT.

Nothing in this Privacy Policy is intended to restrict any privacy right or protection that cannot legally be excluded.

Where applicable, you may have rights relating to access, correction, deletion or other handling of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or privacy practices.

When we update this Privacy Policy, we will publish the revised version on our website and update the Last Updated date.

Where required by applicable law, we will provide additional notice of significant changes.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or personal information held by SAiNT, please contact us at:

Email: contact.saint517@gmail.com

SAiNT