Refund policy
At SAiNT, we want you to be happy with your purchase. If you change your mind or there is an issue with your order, please review the following policy.
Change of Mind
We accept returns for change of mind within 7 days of receiving your order, provided the item:
- Is unworn and unwashed
- Is in its original condition
- Has all original tags and packaging attached
- Shows no signs of damage, stains, or alteration
Return shipping costs for change-of-mind returns are the responsibility of the customer. Once the item is received and inspected, we will issue a refund to the original payment method, excluding any original shipping costs.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order with your order number and photos of the issue.
If the item is confirmed to be faulty or incorrect, SAiNT will provide an appropriate remedy in accordance with your rights under the Australian Consumer Law, which may include a repair, replacement, or refund.
Exchanges
We do not offer direct exchanges for change-of-mind purchases. If you require a different size, please return your original item in accordance with the policy above and place a new order.
Please note that replacement sizes are subject to availability. Returning an item does not reserve or guarantee the availability of your preferred size, and we recommend placing a new order as soon as possible if your desired size is still in stock.
Final Sale Items
Items marked as final sale cannot be returned for change of mind. This does not affect your rights under the Australian Consumer Law.
How to Request a Return
To request a return, contact us through our customer service channel with your order number and reason for the return. We will provide further instructions before you send your item back.
Thank you for choosing SAiNT. We appreciate your support and every order that allows us to continue building the brand.